Terms & Conditions and Privacy Policy

Last updated: January 2, 2026App name: Sagi NotesCompany / Seller:
SAGI, obrt za trgovinu, vl. Ivan RaguzAddress: Ulica Ivana Sibla 17, 10020, Zagreb, CroatiaContact email: [email protected]1) Acceptance of TermsBy downloading, accessing, or using Sagi Notes (the “App”), you agree to these Terms & Conditions and the Privacy Policy in this document. If you do not agree, do not use the App.2) What the App DoesSagi Notes allows you to write a personalized text in the App and place an order for a physical product: a pen that contains a printed paper insert with your text inside (the “Product”). After you place an order and payment is confirmed, we print your text and insert it into a pen for delivery.3) No Account RequiredThe App does not require registration or account creation.4) Orders, Customization, and User ResponsibilityYou are responsible for the text you enter and submit for printing.Before placing an order, you must review your text carefully.Once an order is placed, the Product is custom-made based on your submitted text.5) Prohibited ContentYou agree not to use the App to create or order content that is unlawful or that infringes third-party rights, including copyright, trademarks, privacy, or publicity rights. We may refuse or cancel orders that violate these Terms or applicable law.6) Prices, Payments, and Payment ProcessingPrices and any applicable charges are shown before checkout.Payments are made per order (no subscriptions).Payments are processed through our payment processor (“Payment Processor”).We do not store full payment card details (such as card number or CVV) in the App or our systems. The Payment Processor handles payment details in accordance with its own policies.7) Shipping, Delivery, and TimingDelivery methods, destinations, and estimated delivery times (if shown) may vary.Any delivery estimates are non-binding and may be affected by production time, carrier delays, customs, holidays, and other factors outside our control.You are responsible for providing accurate shipping details (if required for delivery).8) Returns, Refunds, and Cancellations (Customized Products)Because Products are customized based on your submitted text, returns, cancellations, and refunds may be limited except where required by applicable law.If you receive a damaged or incorrect Product, contact us at [[email protected]] with your order details and photos (if relevant), and we will review and assist.9) Intellectual PropertyThe App and its content (excluding your submitted text) are owned by us or our licensors and are protected by applicable intellectual property laws.You retain ownership of the text you create. By submitting text for order fulfillment, you grant us a limited license to use, reproduce, and print that text solely to fulfill your order and provide App features (e.g., drafts, reorders).10) Disclaimers
The App and services are provided on an “as is” and “as available” basis.We do not guarantee uninterrupted access or error-free operation.We are not responsible for errors resulting from incorrect text you submit (spelling, punctuation, formatting).11) Limitation of LiabilityTo the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the App or purchase/use of the Product. Our total liability for any claim will not exceed the amount you paid for the relevant order, except where prohibited by law.12) Changes to the App or TermsWe may update the App or modify these Terms and this Privacy Policy from time to time. The “Last updated” date will reflect changes. Continued use of the App after changes means you accept the updated terms.13) Governing LawThese Terms are governed by the laws of [your country/state], without regard to conflict of law principles. Courts located in [your city/country] shall have jurisdiction, unless mandatory consumer protection laws provide otherwise.Privacy Policy14) OverviewThis Privacy Policy explains how we collect, use, share, and protect information when you use Sagi Notes to create text, save drafts, reorder past text, and purchase a customized physical Product (a pen with your printed text inside).15) Information We CollectA) Content you provideThe text you type in the App (including drafts and texts you submit for orders)B) Order and fulfillment informationOrder details (e.g., order identifier, product selection, timestamp, status)Fulfillment information you provide (e.g., name, shipping address, email and/or phone number if required for delivery/support)C) Payment informationPayment confirmation, amount, currency, transaction statusPayment card details are processed by the Payment Processor; we do not store full card details.D) Technical and diagnostic data (minimal)Basic device/app diagnostics (e.g., crash logs) may be collected to maintain reliability and security (depending on your implementation).16) How We Use InformationWe use information to:Process and fulfill your orders (print your text, insert it into a pen, ship/deliver the Product)Provide App features (saving drafts, reordering)Provide customer support and respond to inquiriesPrevent fraud, abuse, and improve securityComply with legal and accounting obligations (where applicable)17) Legal Bases (If Applicable)Where required (e.g., EEA/UK), we process personal data based on:Contract performance (to fulfill your order)Legal obligations (e.g., accounting/tax recordkeeping)Legitimate interests (e.g., security, fraud prevention, service reliability)Consent (only if you separately opt in to something like marketing; if you don’t do marketing, this may not apply)18) Sharing and DisclosuresWe may share information only as needed with:Payment Processor (to process payments)Shipping/carrier partners (to deliver Products)Service providers (e.g., hosting, database, analytics/crash reporting if used), acting under instructionsAuthorities or legal parties if required by law or to protect rights/safetyWe do not sell your personal information.19) Data Retention
Drafts and saved texts: retained until you delete them in the App, unless we must retain limited information for order fulfillment or legal claims.Order records: retained as necessary for fulfillment, customer support, dispute handling, and legal/accounting obligations.20) Your Choices and Rights
Delete your texts: You can delete saved texts in the App at any timeDepending on your location, you may have rights to access, correct, delete, or restrict processing of certain personal data.To request help with privacy rights, contact [[email protected]].21) SecurityWe use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is 100% secure.22) International TransfersIf our service providers process data outside your country, data may be transferred internationally with appropriate safeguards where required by law.23) Children’s PrivacyThe App is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal data from children without appropriate consent.24) Contact UsFor questions or requests about privacy or these terms:Email: [[email protected]]